Behavioral Health Provider Information

Innovative Resource Group, LLC, (d/b/a APS Healthcare) conducts all behavioral health care management and member services activities from the Silver Spring Service Center.

All requests for outpatient authorization, treatment plans and other correspondence concerning behavioral health care management should be sent to:

APS Healthcare
Attention: Care Management
P.O. Box 10517
Rockville, MD 20849
Fax: 800-834-8647

All requests or related correspondence for appeals should be sent to:

APS Healthcare
Attention: Appeals Department
P.O. Box 8607
Silver Spring, MD 20907
Phone:  800-752-7242, ext 3090
Fax: 301-563-7342
Email: appeals@apshealthcare.com

All claims and claims related correspondence should be sent to:

APS Healthcare Claims
P.O. Box 13810
Silver Spring, MD 20911

Thank you for your continued participation in APS provider networks and providing the highest quality of service to the members we serve.