Labor and Trust
APS Healthcare is a leading provider of specialty healthcare programs and services for employers, health plans, third-party administrators and multi-employer trust funds. APS Commercial Programs offers customized healthcare programs that are focused on maintaining a productive and healthy workforce through innovative programs that combine physical and mental healthcare.
APS serves more than five million members through relationships with more than 900 commercial customers. APS’ diverse customer base ranges from Fortune 500 companies and large state governments to small businesses and local municipalities, as well as local, regional and national health plans. By focusing on the unique needs of each customer, APS has been successful in creating and implementing programs that help its customers improve the quality of care and achieve greater value in their healthcare spending.
The Commercial Programs division offers a diverse set of products and services, including:
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Care management (including disease management, health and wellness programs, case management, informatics consulting and utilization management)
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Behavioral health (including managed behavioral health, depression management and employee assistance programs (EAPs)/work-life services)
APS’ success is largely attributable to its use of proven behavior modification techniques to provide a well-rounded approach to improving individual health, wellness and productivity. Through a comprehensive range of programs, APS provides a model for its customers and members that transcends traditional processes.
The company has capitalized on its experience in behavior change to create industry renowned physical and mental health programs. The use of an integrated approach to healthcare for the mind and body has allowed APS to be more effective in improving the quality and effectiveness of care. One example of the effectiveness of this approach is APS’ achievement of the Employee Assistance Professional Association Quality Award for EAP excellence in 2002 and 2004.
APS Commercial Programs consistently achieve customer satisfaction rates of more than 95 percent due to its ability to develop customized programs that deliver results that far exceed customer expectations.
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