Employee Assistance Programs/Work-Life

Research has shown that about 50 percent of employees experience a problem known to reduce productivity and troubled employees are 25 percent less productive than the average worker. Professional assistance can help employees resolve personal issues and restore both personal and professional effectiveness.

APS Healthcare, the third largest independent employee assistance programs (EAP) provider in the United States, offers customized EAPs that improve workforce health and productivity. APS currently serves more than three million employees and their family members through its EAP and work-life services.

EAP

APS’ EAP assists organizations and their workforces in managing the personal challenges that impact employee well-being, performance and effectiveness. APS’ life management consultants employ a holistic approach that identifies all issues impacting the employee. These consultants work with each individual to collaboratively develop a plan and link the individual to all of the available resources to resolve the issues he/she is facing.

Many companies have difficulty identifying employee behaviors that are associated with performance and productivity issues. APS provides extensive management consultation and coaching for managers and human resource staff on how to conduct constructive interventions and how to talk with employees about work performance.

APS’ EAP includes:

24/7 access to master's and doctorate-level life management consultants for assessment, consultation, referrals and follow up
Nationwide access to a network of specialty EAP providers, including certified substance abuse professionals and trauma response counselors
On-site and Web-based access to education and training services
Access to a seasoned team of workplace consultants who provide management consultation services, facilitate critical incident/trauma response services and manage complex cases such as policy or regulatory violations
Assistance with policy and procedure development that target the specific concerns and issues at each worksite
Comprehensive and customized program promotion
Analytical reporting

Work-life

APS offers both Web and telephonic access to a myriad of work-life services and products designed to assist employees in better managing their daily responsibilities. When combined with an EAP, these services offer an extensive level of support for employees and their dependents. APS’ work-life services include:

Child/eldercare resource and referral
Legal/financial resource and referral
Adoption resource and referral
Education resource and referral
Geriatric case management
Pre-school and after-school programs

APS prides itself on the quality of its EAP and work-life services. APS received the Employee Assistance Professional Association’s Quality Award for EAP excellence in 2002 and 2004 for EAP programs the company implemented for Fortune 500 employers.